HOW TO PLACE AN ESSENTIAL REWARDS ORDER
Essential Rewards is a monthly autoship program. For more information on the benefits of Essential Rewards, please go to our Essential Rewards page here. This section will teach you how you can edit and place your monthly ER order.
PLACING YOUR ESSENTIAL REWARDS ORDER
The first step os to log in to your Virtual Office (VO) with your Member ID and Password. You can access your VO here.
Once you log in successfully, you will see your Virtual Office dashboard. To place your Essential Rewards order, click on Essential Rewards on the left hand side menu.
ESSENTIAL REWARDS DASHBOARD
You are now brought to your Essential Rewards Dashboard. This is where you can edit most aspects of your ER order. Let’s quickly go through the various purple buttons to see what each can do, details of each can be found below with the matching screen grab:
This shows you what you will be shipped when your processing date comes around. You can only do minor changes to your monthly order here. If you wish to make major changes such as adding in new products, do click on CHANGE ORDER instead.
Once you choose to change your order, you will be brought to the product catalogue page where you can choose to add in the various products to your order.
SAVE YOUR ORDER
Once you have selected your products, scroll down to the bottom of the screen. You will see your Monthly Order Summary. These are the items which will be sent to you as your ER order. You will also see the total PV points of your order as well as whatever freebies you have qualified for with your order. Once you have finished, do remember to click on SAVE MONTHLY ORDER.
Once you have made all changes and saved it. You will be shown the order summary page. This DOES NOT MEAN that your order has been placed and processed. It only means that the system has saved the changes you have made to your cart. If you do not do anything else from this point, your order will be automatically shipped out to you on the processing date. However, if you wish to get your orders right away, you may go back to the Essential Rewards Summary Dashboard and click on PROCESS TODAY for your order to be processed and shipped out to you right away.
CHANGE YOUR PROCESSING DAY
This is where you can change your processing day. Do note that this is a permanent change, meaning if you have changed it from the 26th to the 15th, the following month, your order will be processed on the 15th of the month.
If you would like your order today, simply click on CONFIRM PROCESS TODAY and the system will process whatever you have indicated in your ER order. This will not affect your normal processing date. Once you have click on this, your ER order for the month would be put through and that will be all you need to do.